Pickups & Shipments
Pickup:
Pickups are available by appointment only, in Lanoraie. Some meeting points may be possible;
To arrange a pickup or meeting point, please send a message to bouturama@outlook.com or by text message (Messenger) on the Bouturama Facebook page.
***If pickup or meeting point is possible, this option is always prioritized to avoid delivery costs and any risks related to transport.
Shipments:
Cuttings and plants are carefully packaged and shipped within 1 to 2 business days of ordering.
As soon as the package is shipped, a tracking number will be sent to you, indicating exactly when the package will arrive at its destination.
Delivery :
Delivery is at the buyer's risk. Once your order is shipped and in the hands of the carrier, we are no longer responsible.
Postal delays are beyond our control. We are not responsible for any damages incurred during shipping delays.
All purchases are final sale. We do not accept returns or exchanges. You cannot cancel an order once it has been received. No refunds.
We use the services of Purolator, UPS, and Canada Post for fast, efficient, and secure delivery.
Once shipped, the normal delivery time for a package varies between 1 to 2 days, 3 days for very remote areas. We always try to opt for the fastest delivery options whenever possible.
Delivery possible anywhere in Canada (Canada only)
If you already have an order waiting to be shipped and would like to add more products to your order, please send a message to Bouturama@outlook.com or send a text message (messenger) on the Bouturama Facebook page. We will add the products to your invoice ourselves to avoid double charges.
If this step is not completed, we will not be able to cancel orders already placed.
Winter Expeditions:
During cold weather, we use 72- or 96-hour heat packs (heating pads) and insulated packaging for shipping. In the event of extreme cold, shipments will be slightly delayed to ensure safe delivery. These deadlines will always be communicated and pre-established with the customer.